Participants are guided through terminology, telephone techniques, room reservations, check-in and check out procedures, guest inquiries and complaints, accounts, and administration performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi-tasks and troubleshooting each client contact.

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*Includes Participation Workbook and 20 Completion Certificates.

**Please contact us at info@teachingtourism.com for your individualized Certificates.

***Prices in CAD